CSHUBB — India's Customer Success Intelligence Platform, built by Raja Ganesan

CSHUBB is India's CS intelligence platform — built by Raja Ganesan, a CS professional with over 5 years of experience. GLANCE gives CS teams their full portfolio in one view. Features include account health monitoring, AI-powered Momentum predictions, 5 AI tools, Playbooks, Success Plans, revenue intelligence, 11 alert types, native CRM connectors, and enterprise-grade security — without the implementation burden of enterprise CS platforms.

Who is Raja Ganesan?

Raja Ganesan is a customer success professional with over 5 years of hands-on CS experience and the founder of CSHUBB. He built CSHUBB after spending years watching CS teams manage their entire book of business on spreadsheets — juggling renewal dates in email threads, losing accounts to churn they could have prevented. Raja built CSHUBB from the ground up to give every CS team the intelligence layer they deserved. Contact: founder@cshubb.com

What is CSHUBB?

CSHUBB is India's CS intelligence platform built by Raja Ganesan. Key modules: GLANCE (full portfolio overview), Account Health (0–100 score), Momentum (AI predictions), 5 AI Tools, Revenue Intelligence (ARR/MRR, renewal windows), Playbooks, Success Plans, Pipeline Board, 11 Smart Alerts (Email + Slack on Growth), Native CRM Connectors (HubSpot, Zoho CRM, Freshworks). Everything a CSM needs. Nothing they don't.

About the Founder

Raja Ganesan founded CSHUBB after 5+ years as a customer success professional. He saw how CS teams were left behind — spreadsheets, email threads, tools that were either too expensive or too generic. CSHUBB is built in India for CS teams globally. Email: founder@cshubb.com

Now Live · Free 15-Day Trial

Customer Success,

Without Enterprise Complexity

India's CS Intelligence Platform — built by a CS professional.
Everything a CSM needs. Nothing they don't.

🔒Invite-Only Access
🤖AI Built-In
🏢Org Data Isolation
0️⃣Passwords Stored
🇮🇳Built in India
CSHUBB Accounts View
Works alongsideHubSpot·Salesforce·Zoho CRM·Freshworks·Gainsight·Totango·Zapier·Make·n8n·Stripe·HubSpot·Salesforce·Zoho CRM·Freshworks·Gainsight·Totango·Zapier·Make·n8n·Stripe
01
Signature Feature

GLANCE.
Your entire book.
One view.

GLANCE is CSHUBB's portfolio command center — every account's health score, ARR, renewal date, risk signal, and last-contact timestamp visible in a single, scannable view. No drilling down. No switching tabs. No guessing.

◉Health scores at a glance — every account, 0–100
◈Renewal windows surfaced — 30d, 60d, 90d
⚠Risk signals highlighted before they escalate
✦Last contact and next action in one row
Accounts at risk
3 of 47
GLANCE — CSHUBB Portfolio View
02
The Problem

Your CS data
deserves better than
a spreadsheet.

Enterprise CS platforms cost $30K/year and take months to implement. CRMs track deals, not health. Spreadsheets don't predict churn. CSHUBB gives your team account intelligence, AI predictions, and full operational control — from day one.

Intelligence→Automation→Expansion→Retention
11
Alert Types
proactive signals
5
AI Tools
one click each
10+
Modules
60+ discrete features
0
Passwords Stored
ever. guaranteed.
03
The Platform

One workspace.
Everything you need.

Click to explore each module. Your team gets all of these from day one.

GLANCE
04

11 modules.
70+ features.
One platform.

No onboarding consultants. No 6-month implementation. Ready in minutes.

01Intelligence
GLANCE
Your entire book of business — health scores, renewal windows, ARR, risk signals — in a single, scannable view. One glance. Full picture.
02Core
Account Health
Score every account 0–100 based on usage, NPS, support load, and CSM sentiment. Catch deterioration weeks before the renewal conversation.
03AI
Momentum AI
AI trajectory predictions for every account — Churn Risk score, Expansion Signal, Win-Back alerts, Biggest Movers. Know what's coming before it arrives.
04AI
5 AI Tools
Portfolio Digest, Account Pulse, Churn Risk Analyzer, QBR Talking Points, Expansion Spotter — built into CSHUBB. One click each. No prompt writing.
05Revenue
Revenue Intelligence
ARR breakdown by tier, region, and industry. Renewal windows at 30d / 60d / 90d surfaced automatically. Nothing slips through the gaps.
06Operations
Playbooks
Build structured CSM playbooks with trigger conditions and action steps. Assign to accounts and scale your team's best practices — systematically.
07All Plans
Success Plans
Per-account goals with owners, due dates, and milestones. Walk into every QBR with a shared plan already in place. Available on all plans.
08Pipeline
Pipeline Board
Kanban from Kickoff to Adoption. Spot blockers in seconds. Drag accounts across stages, filter by risk or status, and track every onboarding journey.
09Proactive
Smart Alerts
11 alert types — renewals, health drops, velocity decline, expansion signals, no-contact gaps. Email + Slack delivery on Growth. Configurable per CSM.
10Integrations
Native CRM Connectors
Sync accounts and customer data directly with HubSpot, Zoho CRM, and Freshworks. No middleware, no CSV exports, no manual reconciliation.
HubSpot
Zoho CRM
Freshworks
Salesforcesoon
11All Plans
Reports
Build once. Send automatically. Account-level or portfolio-level reports with AI-generated narratives — scheduled to any stakeholder, on your cadence.
05
AI Flexibility

Bring your own
AI provider.

Groq is free and built in. Prefer Claude, Gemini, or total privacy with LM Studio running locally? Switch in seconds. Your keys stay in your browser — CSHUBB servers never touch them.

⚡ Groq
Free · Built-in · 500+ tok/s
DEFAULT
Anthropic Claude
Growth plan · Highest reasoning quality
GROWTH
Google Gemini
Growth plan · 2.5 Flash, Flash Lite, Pro
🖥 LM Studio
Growth plan · 100% local · zero leakage
OFFLINE

API keys stay in your browser · CSHUBB servers never see them

AI Tools
AI runs this week
47
06
Proactive Intelligence

CSHUBB watches every account.
You act on what matters.

CSHUBB monitors your entire book in real time. When a renewal is at risk or a health score drops, your CSM is notified before it becomes a problem — with the recommended next action already in the alert.

🔔

11 Account Alert Types

Never miss a renewal again. Configurable thresholds — each CSM sets their own sensitivity. Get notified via email or Slack (Growth plan) with the account name, what changed, and what to do next.

⚠️
Renewal warningConfigurable · default 30 days
🚨
Renewal criticalConfigurable · default 7 days
🔴
Health below floorConfigurable · default score 60
📉
Health drop velocityConfigurable · default −15 pts in 7d
🚀
Expansion detectedGrowth plan
📭
No contact in 30dGrowth plan

Slack Integration

Alerts post directly to your CS Slack channel — branded as CSHUBB. Admin configures once, the whole team benefits. Appears as a native Slack app in your workspace.

CS
CSHUBBAPPjust now
⚠️ Renewal Risk — Acme Corp
Renewal in 8 days. Health: 52. No contact in 41 days.
Recommended: Schedule QBR this week.
Open in CSHUBB →
Growth plan · Admin configures once · 5 min setup
07
Enterprise-Grade Security

Security-first
by architecture,
not afterthought.

Built on Supabase + Cloudflare. Row-Level Security at the database engine level. Every action audited. AI keys never leave your browser. Your data stays yours.

Read the full Security Architecture →
🔑
Passwordless Auth
Magic-link email only. Zero passwords stored anywhere.
🛡
Row-Level Security
PostgreSQL RLS — Org A can never touch Org B's data.
🔒
AES-256 + TLS 1.2+
Encrypted at rest and in transit via Cloudflare.
🧠
AI Key Isolation
Keys stay in your browser. CSHUBB servers never see them.
📋
Full Audit Trail
Every action logged with attribution. 210+ event types on Growth.
✅
SOC 2 · GDPR · ISO 27001
Architecture aligned to leading compliance frameworks.
Supabase RLSCloudflare CDNPasswordless AuthAES-256TLS 1.2+SOC 2 AlignedGDPR AlignedISO 27001
08
The Origin

Built by a CSM
who got tired of
the chaos.

I'm Raja Ganesan — a customer success professional with over 5 years of hands-on CS experience. I built CSHUBB because I lived the problem every day.

Renewal dates buried in spreadsheets. Health scores calculated in someone's head. Churn discovered on the day of the call. Expensive platforms that promised transformation and delivered months of setup with a $30K bill.

So I built CSHUBB — from the database schema to the UI — to give every CS team the intelligence layer they deserve. Not a tool that manages data. A platform that generates clarity.

Every feature in CSHUBB exists because a real CSM needed it. GLANCE, Momentum, Playbooks, the 11 alert types — all of it comes from the field, not a product roadmap built in a boardroom.

RG
Raja Ganesan
Founder & CEO, CSHUBB · founder@cshubb.com
Why CSHUBB?

Not another CS tool.
A different category.

Gainsight costs $30K/year and takes 6 months to implement. CRMs track deals, not customer health. CSHUBB was built for CS teams that need operational clarity now — not next quarter.

01
Intelligence, not just data
GLANCE turns your account list into a live risk radar. CSHUBB tells you what to do, not just what happened.
02
Zero-Trust Local AI
Run AI tools 100% offline via LM Studio. Zero data leaves your device.
03
Database-Level Isolation
PostgreSQL RLS enforces tenant separation — not just application logic.
04
Hours, Not Months
CSV import → live in minutes. No implementation team. No blank-page syndrome.
Start Free Trial →
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Your book of business.
Finally in control.

15-day free trial. Secure, invite-only, ready in minutes.
Built by Raja Ganesan for CS teams who mean business.

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