Not another CS dashboard. A system that works alongside your CSMs.
CSHUBB scores the account, runs the playbook, drafts the next step and records what it led to. It goes live from a spreadsheet in about an hour, and your customer data stays yours.
Teams run customer success four ways. Three of them break at scale.
Each path solves one problem and creates another. The fourth is built to avoid both.
Spreadsheets
Cheap to start. Health is a colour someone sets by hand, renewals depend on memory and nothing triggers an action. It stops working when the book grows.
Build in-house
AI makes a prototype quick. Then your engineers own scoring, alerts, integrations, security and every bug, indefinitely.
Enterprise suite
Powerful, and usually with an implementation project, admins and consultants before first value.
CSHUBB
A finished platform you configure in about an hour from your own spreadsheet, and extend with your own AI.
Not feature checkboxes. Decisions you can check.
Each one is a choice about how CSHUBB works, and each one links to something you can test in your 7 day trial.
Aruvi answers and acts
A summary box, then you do the work yourself.
Aruvi reads your live workspace and answers in plain English. It also acts: creates tasks, logs notes, books meetings, adds stakeholders, starts playbooks and updates fields. Small changes happen with a confirmation in chat. Account field edits and bulk changes wait for your explicit yes. Every change is logged and one message reverses it. Aruvi drafts emails from real account data and opens Gmail with the draft filled in, and you press send.
Scores that show their evidence
A health number with no reasons behind it.
Account AI Insights scores churn risk, expansion and trajectory out of 100, and every score lists the numbers behind it: usage, CSAT, open tickets, ARR drift, renewal dates. Facts are computed by code. The AI explains them, it does not invent them. Each score ends with a save play and a due date.
Playbooks that start themselves, and record what they led to
Activity gets logged but never tied to a result.
See what customer success earned: CS Impact links renewals and expansions to the work behind them. Playbooks trigger on health drops, renewal windows and NPS changes, and put the next step in the right queue. When one finishes, the CSM records what it led to: health recovered, renewed, expanded, or nothing yet. CS Impact then shows Net ARR improved and Net ARR led by CS, per CSM and per account. It shows influence, not proof of cause, because a person links the work to the result.
Isolation enforced by the database
Tenant separation that depends on application code being bug free.
CSHUBB enforces org isolation with PostgreSQL Row-Level Security at the database engine, with WITH CHECK on writes. Even a bug in application code cannot return another org's data. Sign-in uses Google OAuth, password or Magic Link, and every action is recorded in the audit trail.
AI on your terms
Customer data sent to a vendor's model by default.
By default AI requests go straight from your browser to the provider you chose, using your own key (Groq, Claude or Gemini). CSHUBB servers never see them. Admins can set one org-wide key, hosted AI is optional and off by default, and LM Studio runs fully on your device with no data leaving it.
Live in about an hour
A project plan, a consultant and weeks of configuration.
Download the CSV template, fill in your accounts and import. The Blueprint Wizard then pre-configures pipeline stages, playbook templates, health weights and alert thresholds for B2B SaaS, HR Tech, Healthcare, Agency, Enterprise or FinTech. Everything stays editable afterwards.
Alerts that find you
Dashboards someone has to remember to open.
CSHUBB watches your whole book and fires 11 alert types: renewals, health drops, no-contact gaps, expansion signals and onboarding stalls. Health alerts fire when something actually changes, and renewal reminders resurface while the countdown is live. Email and Slack delivery on Growth, in-app log on Starter.
Works where your data already lives
Another silo you have to copy data into.
Native connectors for HubSpot, Zendesk, Jira, Google Calendar, Gmail, Microsoft 365 and Zoho CRM. For everything else, any app that supports webhooks can send data to CSHUBB, which analyses it. Salesforce is coming. CSHUBB works alongside your CRM, it does not replace it.
Offline mode and PWA
A tool that goes blank when your connection does.
The whole app works without internet. Your portfolio loads from a local cache, and notes or actions taken offline sync automatically on reconnect. A small chip shows what is waiting to sync, with Retry and Discard for anything the server refuses. Install it on desktop or phone with no app store. It is included in every plan.
How the four paths actually compare.
Honest categories, not vendor-by-vendor claims. Check each row against the tool you use today.
CRMs are built to win deals. CSHUBB is built to keep them.
Keep your CRM. It does its job well. Retention just needs a different shape of data, and a layer that watches it over time.
- Deals moving through stages, one step after another
- A record that is updated when someone remembers to
- A snapshot of where a deal stands today
- Health that is tracked as a trend, not a snapshot
- Signals from different tools: adoption, tickets, NPS, a quiet champion
- Playbooks that fire when something changes, with an owner and a date
Who it is for, and where it is not yet.
Teams who need it working this week
- CS teams of 1 to 75 running their book on spreadsheets or a CRM
- Teams who want scoring, playbooks and alerts without a project
- Teams who care where customer data goes, including regulated industries
- India-first teams who want INR billing and direct access to the founder
Things to know before you start
- Salesforce-native workflows. A Salesforce connector is coming
- SSO through SAML or OIDC. It is on the roadmap for an Enterprise plan
- Books above 10,000 accounts or 75 seats. Talk to the founder about terms
- CSHUBB is in active private beta, so some governance features are still evolving
Built by a CS professional who watched good accounts walk out the door.
Raja Ganesan has more than five years of hands-on customer success experience. He built CSHUBB after watching CS teams manage their book on spreadsheets and lose accounts to churn they could have prevented. You can email him directly, and he replies.
The objections, answered straight.
Why not just build this ourselves with AI?
AI makes a prototype quick. Running it is the hard part: scoring that stays tuned, alerts, integrations, security and every bug become your team's job. CSHUBB is the finished version of that, and you can still connect your own AI to it.
Why not stay on spreadsheets?
You can, until the book grows. A sheet cannot trigger a playbook, watch renewal windows or tell you which account is slipping. If you can export a CSV, you can move in about an hour and keep your data.
Why not a big enterprise suite?
Suites are powerful, and they usually come with an implementation project, admins and consultants. CSHUBB is built for teams who need scoring, playbooks and alerts working this week, at a flat base plus per-seat price.
Is it safe to trust a young product?
CSHUBB is in active private beta, and we say so. Isolation is enforced by the database, AI keys stay with you by default, and you can export your data as CSV at any time. The Security page shows how each layer works.
What if we outgrow it?
Growth covers up to 2,500 accounts, and you can add stacks of 250 with no limit. Above 10,000 accounts or 75 seats, talk to the founder about terms.
Can we leave if it is not right?
Yes. Cancel anytime from the app and export your data first, as CSV or, on Growth, JSON.
Decide with your own data, not our claims.
7 days free, no credit card, everything unlocked. Plans start at ₹26,999 or $349 a month plus ₹2,499 or $39 per seat, with no seat caps.