Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and CSHUBB Innovations, a sole proprietorship registered under the Government of India (Udyam MSME Certified), operating the CSHUBB platform ("Service", "Platform").
By accessing or using the Service — including logging in, importing data, or using any feature of the platform — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
Description of Service
CSHUBB is a private, invite-only Customer Success workspace for SaaS companies. The platform enables Customer Success teams to track account health, manage renewals, run AI-powered workflows, visualise revenue, predict account trajectory with Momentum, log and sync customer meetings, connect CRM tools via native connectors, and collaborate — all within a secure, org-isolated environment.
Plans available: CSHUBB offers three plans — a free 15-day trial, Starter, and Growth. During the trial period:
Eligibility & Access
To use CSHUBB, you must:
CSHUBB Innovations reserves the right to refuse access to any individual or organisation at its sole discretion, including for suspected violations of these Terms or applicable law.
Accounts & Responsibilities
User accounts: Each email address may be associated with one workspace by default. The first user to create a workspace is automatically assigned the Admin role.
Admin responsibilities: Workspace administrators are responsible for:
Authentication security: Login is via magic link emails. You are responsible for the security of the email account you use to access CSHUBB. Notify us immediately at support@cshubb.com if you suspect unauthorised access.
Acceptable Use
You may use CSHUBB to:
You must NOT:
Your Data & Ownership
You own your data. All customer account data, notes, AI run history, and workspace content you create or import into CSHUBB remains your intellectual property. CSHUBB Innovations makes no claim of ownership over your data.
Licence to process: By using the Service, you grant CSHUBB Innovations a limited, non-exclusive, revocable licence to store, process, and transmit your data solely to provide the Service to you. This licence terminates upon account deletion.
Your compliance obligations: You are solely responsible for ensuring that the data you import complies with applicable data protection laws — including obtaining necessary consents from your customers where required under GDPR, India's Digital Personal Data Protection Act 2023, or other applicable regulations. CSHUBB Innovations is a data processor for your customer data; you are the data controller.
Data portability: You may export all your workspace data at any time via CSV or JSON. We will not hold your data hostage. Following account deletion, your data is purged within 5 business days.
Meetings Module & Calendar Integration
CSHUBB's Meetings module allows users to log meeting notes, outcomes, and follow-ups against customer accounts. An optional Google Calendar integration enables automatic import of meeting metadata from your Google Calendar into the module.
Attendee consent: When using the Meetings module, you are responsible for ensuring that meeting attendees have been appropriately informed about the recording or logging of meeting information, where required under applicable data protection laws (including GDPR, India's DPDP Act 2023, or other applicable regulations). CSHUBB provides the tooling — your legal obligations regarding attendee consent remain yours.
Google Calendar connection scope: When you connect Google Calendar, you authorise CSHUBB to read calendar event metadata — titles, times, attendee email addresses, and descriptions — solely for the purpose of pre-populating meeting records in your workspace. We request the minimum OAuth scope necessary. We do not write to, modify, or delete any calendar events. We do not access Google Drive, Gmail, or any other Google service.
Meeting data retention: Meeting records (notes, attendee lists, outcomes) are stored in your workspace database as part of your workspace data. They are subject to the same retention and deletion policy as all other workspace data — retained while your workspace is active and purged within 5 business days of a verified deletion request. You may delete individual meeting records at any time within the application.
Third-party terms: Use of the Google Calendar integration is additionally governed by Google's Terms of Service and Privacy Policy. By connecting Google Calendar, you represent that you are authorised to do so under Google's terms for your account, and that you have the right to share the resulting data with CSHUBB for the purposes described herein.
AI Tools & Third-Party Providers
CSHUBB integrates with third-party AI providers (Groq, Anthropic, Google Gemini, LM Studio). When you use AI features:
Intellectual Property
The CSHUBB platform, including its code, design, user interface, brand assets, logos, and documentation, is the intellectual property of CSHUBB Innovations and is protected under applicable Indian and international intellectual property laws.
Nothing in these Terms transfers any intellectual property rights to you except the limited licence to use the Service as described herein.
Free Trial Terms
Every new CSHUBB workspace begins with a 15-day free trial that provides full access to all features. The following terms apply during the trial:
Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.
CSHUBB Innovations does not warrant that:
Limitation of Liability
To the maximum extent permitted by applicable Indian law, CSHUBB Innovations shall not be liable for:
In any case, CSHUBB Innovations' total aggregate liability to you shall not exceed the total amount paid by you for the Service in the 12 months preceding the claim. During the free trial period, this amount is INR 0.
Indemnification
You agree to indemnify, defend, and hold harmless CSHUBB Innovations and its owner, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
Termination
By you: You may terminate your account at any time by submitting a deletion request via the in-app profile drawer or by emailing support@cshubb.com. Your data will be permanently deleted within 5 business days.
By CSHUBB Innovations: We may suspend or terminate your access immediately and without prior notice if:
Upon termination for any reason, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall continue to apply.
Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute arising from or related to these Terms or the use of the Service shall be:
Changes to These Terms
CSHUBB Innovations reserves the right to modify these Terms at any time. When we make material changes, we will:
Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and request account deletion.
General Provisions
Contact
For questions, concerns, or notices related to these Terms:
These Terms were last updated: June 2026