Everything a CSM needs.
Nothing they don't.

India's CS intelligence platform — Accounts, Revenue, Pipeline, Momentum, Playbooks, Success Plans, AI Tools, Alerts — all in one private workspace. Ready in minutes.

All modules · Scroll to explore
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70+Discrete features
11Modules
4AI providers
11Alert types across plans
Modules
01
Accounts

Your entire book,
one screen

Every account, every metric — visible at once. Portfolio-level totals live at the top so you know your book's health before looking at a single row. Seven filter dimensions, instant search.

Portfolio header — Total ARR, MRR, ARR at Risk, NRR, Avg Health at a glance
7-dimension filter bar — CSM, Tier, Region, Status, Risk, Stage, Tag + Custom
My Accounts toggle — filter to your own book, consistent across Accounts, Revenue, Pipeline & Momentum
Health score bars — colour-coded per account, sortable ascending or descending
Leave Health blank and CSHUBB auto-calculates it from Usage %, Tickets, and NPS — manual entry always overrides, auto-calculated accounts show a small "auto" badge
Bulk select — edit or delete multiple accounts at once
Quick Actions — run Pulse, view notes, open full detail from every row
Search by name, CSM, industry, or region — instant results
Parent–child account hierarchies — group subsidiaries under a parent account with child-count badges and "↳ Child of X" labels
Column customizer — show, hide, and reorder Accounts table columns to match your workflow
Multi-currency — org-wide toggle between ₹ INR, $ USD, and € EUR. ARR/MRR reformats everywhere (Accounts, Revenue, AI tools, alerts) with locale-correct abbreviations
Export — download your full book as CSV or JSON at any time; import template also downloadable
Accounts
7Filter dimensions
3Quick Actions
02
Account Detail View

Every account,
fully in view

One click opens the full account modal — health score, ARR, MRR, NPS, renewal countdown, churn risk, pipeline stage, activity log, custom fields, meetings, and AI actions — all on one screen.

Live metrics header — Health, ARR, MRR, NPS, Renewal days, Risk flag
Pipeline Timeline — auto-tracked stage history, zero manual logging
Activity Log — Call, Email, Risk Flag, Follow-up, QBR notes with timestamps. Shows the last 30 days by default with one-click "View all" — nothing is ever deleted, just collapsed for faster scanning
Every manual edit (health score, ARR, status, churn risk, etc.) is logged automatically — full visibility into who changed what and when, across every edit screen in the app
Meetings panel — book, edit, and cancel meetings from within the account
AI Actions — run Pulse or QBR Talking Points without leaving the modal
Custom Fields — up to 5 (Starter) or 20 (Growth) per account. Drop to a lower plan and you pick which fields stay active — nothing is ever deleted
Primary + Secondary CSM assignment per account — share ownership across teammates with role labels and full audit logging
Stakeholder contacts panel — named contacts with Champion, Economic Buyer, Exec Sponsor, Technical, and Security roles; freshness tracking flags contacts silent for 30+ days
Account Detail View
6+1Activity types
One-click AI
03
Revenue Intelligence

Your revenue,
at a glance

A live snapshot of your book's financial health — ARR broken down by tier, status, region, and industry. Renewal windows surfaced by urgency so nothing gets missed heading into a QBR.

ARR distribution by Tier, Status, Region, Industry with bar charts
Renewal windows — 30d / 60d / 90d urgency buckets
Syncs with account filters — filter accounts, revenue updates live
Churn MRR tracked separately at a glance
Works across Trial, Starter, and Growth plans
Revenue Intelligence
3Renewal buckets
4Chart types
04
Pipeline & Onboarding

Manage onboarding
visually

Fully customizable Kanban board — define 3 to 7 stages that match how your team actually works, rename and reorder them anytime. Star priority customers and see every account's Customer Journey timeline.

Custom stages — 3 to 7, your labels, your order, edit anytime
⭐ Starring — flag high-priority customers for instant visibility
Customer Journey timeline — auto-synced record of every stage move
Status-based filtering across all stages simultaneously
Health score on every Kanban card for instant triage
Pipeline & Onboarding
3–7Custom stages
05
MomentumGrowth

Stop reacting.
Start predicting.

Track how every account evolves over time. Biggest Movers surfaces who's drifting silently week-over-week. AI Predictions forecast churn risk, expansion readiness, and win-back potential with plain-English reasoning.

Biggest Movers — top health score gainers and decliners, week-over-week
Churn Risk Forecast — AI probability score per account with reasoning
Expansion Signal — upsell readiness based on trajectory, ARR, and NPS
Win-Back Assessment — recovery analysis for at-risk or churned accounts
Timeline — sparkline charts for Health, ARR, MRR, NPS, Usage over time
Snapshot Now — capture a baseline anytime; auto-captured on every save
Full historical fidelity — trend data is retained in full as your book grows, so long-term insights never degrade
Momentum
3Signals tracked
5Metrics over time
06
PlaybooksGrowth + Trial

Scale best practices
across every CSM

Build structured playbooks that define exactly what success looks like for each account type. Assign with trigger conditions and action steps so your team executes consistently — from onboarding to renewal.

Create playbooks with named action steps and trigger conditions
Velocity triggers — auto-launch a playbook when Health, NPS, or Usage drops by a set number of points over a chosen time window, not just a fixed threshold
Run Playbook — manually launch any playbook on any account, on demand, right from the account modal
Assign any playbook to any account — one click from the account modal
Track playbook progress per account — see which steps are done
Real-time notifications — instant floating alert + notification bell entry, with a notification sound, the moment a playbook triggers or its underlying value changes (e.g. health score drops further)
Smart de-duplication — running a playbook twice on the same account (manually or via trigger) never creates overlapping copies
Admins can permanently delete a mistaken or duplicate playbook run — the action stays in the audit trail even after deletion
Playbooks follow the CSM — reassign an account to a different CSM and every open playbook task moves with them instantly, so nothing gets stranded under the old owner
Snooze a triggered playbook to any date & time, or dismiss it outright
Reuse proven plays across your team — onboarding, QBR, save plays, renewals
Playbooks
Threshold + VelocityTrigger types
Instant + soundLive alerts
07
Success PlansAll Plans

Give every account
a clear path forward

Per-account goals with due dates, owners, and milestones. Success Plans keep CSMs and customers aligned on what 'done' looks like — and give a structured framework for every QBR conversation.

Add goals with descriptions, due dates, and assigned owners
Calendar picker for due dates — no free-text ambiguity
Mark goals complete, in-progress, or at-risk at any time
Success Plan Templates (Growth) — admins define reusable plans with pre-set goals and due-date offsets; any CSM launches a full plan from a template in seconds
Visible from within the account detail view — always in context
Works across Trial, Starter, and Growth plans
Success Plans
3Goal statuses
4Fields per goal
08
Meetings

Every customer meeting,
tied to the right account

Book, edit, or cancel meetings directly against any account — no more meetings floating in a separate calendar app disconnected from the account context.

Book, edit, and cancel meetings in a few clicks
Every meeting synced to a specific account
Visible in the account detail view alongside everything else
Works across Trial, Starter, and Growth plans
Meetings
Synced to account
09
ReportsAll Plans

Insights delivered,
on your schedule.

Build once. Send automatically. Every stakeholder gets the right data at the right time — account-level or portfolio-level, with an AI-generated narrative included.

Build account-level or portfolio-level reports in minutes
Choose focus: Health, Renewal Risk, Expansion, or Churn
AI Summary — auto-generated plain-English narrative included in every report
Schedule weekly, bi-weekly, or monthly delivery
Send to any recipient — CSMs, managers, execs, or customers
Preview & Send manually at any time, independent of schedule
PDF-ready format, no formatting required
Runs automatically — zero manual effort after setup
Reports
4Report focus types
AI Summary
10
AI-Powered Insights

Five AI tools,
one click each

Run AI-powered analysis on your entire portfolio or individual accounts. Every tool has Run, History, and Download — with delta tracking that shows exactly what changed between runs, week-over-week.

Health Reality Check — account health verdict + recommended next action
Risk Verdict — top 3 churn signals + save play per at-risk account
Weekly Portfolio Digest — full book briefing, filterable by CSM, Tier, Region
Red Line — QBR talking points: wins, challenges, expansion, goals (Growth)
Expansion Spotter — upsell opportunity + 2-sentence pitch (Growth)
Trend-aware analysis — every tool factors in how Health, NPS, Usage, ARR, and MRR have moved over the last 30 days, not just a single snapshot
Full-picture context — AI pulls in active Success Plans, in-flight Playbooks, and the CSM's most recent notes for that account, alongside your custom fields, before making a recommendation
AI Delta Tracking — compare runs, see what changed week-over-week
AI-Powered Insights
5AI tools included
4AI providers
11
Account Alerts

Your whole book,
always watched

CSHUBB monitors every account in real time — health scores, renewal proximity, expansion signals, contact gaps. Growth plan CSMs get notified via email and Slack with the account, what triggered it, and a recommended action.

Renewal warning + critical alert (configurable thresholds) — resurfaces periodically while you're inside the window, since the countdown keeps moving
Health score drop below floor or velocity drop in 7 days — fires only when something actually changes, not on a timer
No Contact in 30 Days alert (Growth)
Expansion Opportunity + Onboarding Stall alerts (Growth)
Email, Slack, and in-app browser push notifications (Growth) — three delivery channels, all configurable per CSM
Per-alert-type Slack message templates — customize the exact message sent for each alert type with placeholder-driven templates, custom field support, and live preview before saving
CSM Away — redirect a departing or on-leave CSM's alerts to a teammate's email, then revert when they return (admin-only)
Team Alert Permissions — admins grant individual CSMs (or themselves) custom thresholds instead of everyone using the org default
Outgoing alert webhooks (Admin → Alert Webhooks) — fire automatically on real account alerts, pushed to Zapier, Slack, n8n, or your own endpoint
Any custom field included in outgoing payloads automatically — just toggle Custom Fields on for the endpoint
Payloads are HMAC-signed and cryptographically verifiable, with per-endpoint filters (type/CSM/ARR/health/stage) and automatic retry-on-failure
Account Alerts
11Alert types
LiveMonitoring
12
Native CRM ConnectorsGrowth

Connect your CRM
in one click

Three native CRM integrations auto-configure the endpoint, auth token, and payload format. No API keys. No developer. Paste the generated URL into your CRM's automation and accounts start syncing immediately.

HubSpot — Contacts & Companies via HubSpot Workflows
Zoho CRM — Accounts via Zoho Workflow Rules
Freshworks — Accounts via Freshsales Automation
Salesforce — coming soon
Generic Webhooks — Zapier, Make, n8n, Pipedrive, any HTTP POST
HMAC-SHA256 signing on all connectors (Growth)
HubSpot
Zoho CRM
Freshworks
Salesforcesoon
Native CRM Connectors
3Native CRMs
SoonSalesforce
13
EmailsAll Plans

CS communication,
in context.

Send and track customer emails directly from CSHUBB. Every email is tied to the account it belongs to — so your team always has full communication history without digging through inboxes.

Send emails to accounts without leaving CSHUBB
Full email history visible on every account timeline
Powered by your connected Gmail — no separate inbox to manage
CS communication stays in CS context — no inbox clutter
Emails surface alongside notes, meetings, and health signals in one view
Emails
Gmail
In-context
14
Aruvi — Conversational Portfolio IntelligenceAll Plans

Ask Aruvi anything
about your portfolio.

Aruvi is a full conversational query agent — not just a daily briefing. Ask it anything in plain English: which accounts are at churn risk, who hasn't been contacted in 30 days, which Enterprise renewals are coming up sorted by ARR. It reads your live data across every field and answers instantly.

Natural-language queries across any field — health, ARR, NPS, usage, renewal days, churn risk, tags, custom fields
Arbitrary filter combinations and sorting — "Growth Enterprise accounts with health below 60, sorted by ARR"
Single-account deep dives — full context on any account by name in one question
Meeting lookups and note history — "What happened in the last call with Acme?"
Daily Start My Day briefing — prioritized mission list with risks and recommended actions
Configurable briefing frequency — set how often the daily overlay appears
Available in light and dark theme · Zero setup — reads your live workspace data automatically
Aruvi — Conversational Portfolio Intelligence
AIQuery agent
Plain English
15
Stakeholder IntelligenceAll Plans

Know every contact,
before they go silent.

Track named stakeholders per account with role context — Champion, Economic Buyer, Exec Sponsor, Technical, Security. CSHUBB flags contacts that haven't been touched in 30+ days and feeds that signal directly into Alerts and Momentum.

Named stakeholder contacts per account with structured roles
Roles: Champion, Economic Buyer, Exec Sponsor, Technical Contact, Security
Freshness tracking — flags any key contact silent for 30+ days
Feeds directly into the Stakeholder Change / Silent Key Contact alert type
Momentum picks up stakeholder engagement signals as part of trajectory prediction
CSV import for stakeholders — bulk-load your contact lists with a dedicated template
Multiple contacts per account, each with their own role and touchpoint history
Stakeholder Intelligence
5Roles
30dFreshness
16
Blueprint WizardAll Plans

Your full CS setup,
in minutes.

Pick your industry and CSHUBB pre-configures your entire workspace — pipeline stages, playbook templates, success plan structure, health score weights, and alert thresholds. Start with a working system, not a blank slate.

Supported: B2B SaaS, HR Tech, Healthcare, Agency, Enterprise, FinTech
Custom — build your own configuration from scratch
Industry-matched lifecycle stages (e.g. Trial → Onboarding → Adoption → Renewal for SaaS)
Pre-set health score weights per vertical
Pre-loaded playbook templates matching your CS motion
Fully customizable — change any stage, weight, or template after setup
Re-run the wizard at any time from Admin → Operating Blueprint
Blueprint Wizard
6+Industries
< 5mSetup time
17
InsightsAll Plans

Every metric, every module,
one view.

Insights pulls live data from across your entire workspace — ARR, health, renewals, playbooks, NPS, usage — and surfaces it as a single portfolio analytics dashboard. KPI strip, charts, leaderboard, top-N tables. No exports, no stitching data together.

KPI strip: Total ARR, NRR, ARR at Risk, Avg Health, Expansion, Renewals ≤30d, Active Playbooks, Avg NPS
Revenue: ARR by Tier and Status (donut charts), Top N accounts by ARR, expansion opportunities
Health & Usage: distribution bands, highest churn risk, top and bottom N by score
Renewals: pipeline bands (≤30d / 31–60d / 61–90d), overdue alerts, next N renewals table
Playbooks: active runs, completion rate, top templates, most active accounts
CSM Leaderboard: accounts, ARR, avg health, NRR, at-risk, and active runs per CSM
Org View / CSM View toggle — admins can drill into any individual CSM's portfolio
Every account row is clickable and opens the full account CRM view
Insights
8KPI tiles
Live data

Bring your own AI provider

CSHUBB doesn't lock you in. Choose from four providers — including fully local inference with LM Studio for maximum data sovereignty.

Groq · Default
Anthropic Claude
Google Gemini
LM Studio · Local LLM
Groq · Default
Anthropic Claude
Google Gemini
LM Studio · Local LLM
Groq active
AI Settings
Groq is the default — fast, free, no setup needed
🔑 API Key Policy Admin only — controls how AI keys work for your org
Org-wide key
Admin sets one API key used by all members. Users cannot change provider or keys.
Individual keys
Each user brings their own API key. Users manage their own provider settings.
✓ Locked: Org-wide key — all users share the admin-configured key
GroqDefault · Free · Fast
Runs Llama 3.1 8B at 500+ tokens/sec — get free key at console.groq.com
API Key
••••••••••••••••••••••••••••••••••••••••
✓ Key saved
✓ Active
API keys stay in your browser · CSHUBB servers never see them

API keys stay in your browser · CSHUBB servers never see them

Designed for trust.

Security and privacy baked into every layer from day one.

🔒

Private by Design.

Invite-only workspaces with full tenant isolation. Row-Level Security enforced at the database engine level — architecturally impossible for another org's queries to reach your data.

Supabase RLSInvite CodesOrg Isolation

Go live in minutes.

Skip months of onboarding. Import your CSV and start managing accounts in under 30 minutes. No implementation consultants, no professional services, no 6-week kickoff.

CSV Import30-min SetupNo Consultants
🤖

AI on Your Terms.

Choose Claude, Gemini, Groq, or local LLMs. No vendor lock-in. Your keys stay in your browser — we never see them. With LM Studio, zero data leaves your machine.

4 ProvidersLocal LLMZero Lock-in

Start managing renewals,
health scores & AI insights today.

15-day free trial · Every module unlocked · No credit card

Invite-only · Built in India 🇮🇳

Everything a CSM needs.
Nothing they don't.

India's CS intelligence platform — Accounts, Revenue, Pipeline, Momentum, Playbooks, Success Plans, AI Tools, Alerts — all in one private workspace. Ready in minutes.

All modules · Scroll to explore
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70+Discrete features
11Modules
4AI providers
11Alert types across plans
Modules
01
Accounts

Your entire book,
one screen

Every account, every metric — visible at once. Portfolio-level totals live at the top so you know your book's health before looking at a single row. Seven filter dimensions, instant search.

Portfolio header — Total ARR, MRR, ARR at Risk, NRR, Avg Health at a glance
7-dimension filter bar — CSM, Tier, Region, Status, Risk, Stage, Tag + Custom
My Accounts toggle — filter to your own book, consistent across Accounts, Revenue, Pipeline & Momentum
Health score bars — colour-coded per account, sortable ascending or descending
Leave Health blank and CSHUBB auto-calculates it from Usage %, Tickets, and NPS — manual entry always overrides, auto-calculated accounts show a small "auto" badge
Bulk select — edit or delete multiple accounts at once
Quick Actions — run Pulse, view notes, open full detail from every row
Search by name, CSM, industry, or region — instant results
Parent–child account hierarchies — group subsidiaries under a parent account with child-count badges and "↳ Child of X" labels
Column customizer — show, hide, and reorder Accounts table columns to match your workflow
Multi-currency — org-wide toggle between ₹ INR, $ USD, and € EUR. ARR/MRR reformats everywhere (Accounts, Revenue, AI tools, alerts) with locale-correct abbreviations
Export — download your full book as CSV or JSON at any time; import template also downloadable
Accounts
7Filter dimensions
3Quick Actions
02
Account Detail View

Every account,
fully in view

One click opens the full account modal — health score, ARR, MRR, NPS, renewal countdown, churn risk, pipeline stage, activity log, custom fields, meetings, and AI actions — all on one screen.

Live metrics header — Health, ARR, MRR, NPS, Renewal days, Risk flag
Pipeline Timeline — auto-tracked stage history, zero manual logging
Activity Log — Call, Email, Risk Flag, Follow-up, QBR notes with timestamps. Shows the last 30 days by default with one-click "View all" — nothing is ever deleted, just collapsed for faster scanning
Every manual edit (health score, ARR, status, churn risk, etc.) is logged automatically — full visibility into who changed what and when, across every edit screen in the app
Meetings panel — book, edit, and cancel meetings from within the account
AI Actions — run Pulse or QBR Talking Points without leaving the modal
Custom Fields — up to 5 (Starter) or 20 (Growth) per account. Drop to a lower plan and you pick which fields stay active — nothing is ever deleted
Primary + Secondary CSM assignment per account — share ownership across teammates with role labels and full audit logging
Stakeholder contacts panel — named contacts with Champion, Economic Buyer, Exec Sponsor, Technical, and Security roles; freshness tracking flags contacts silent for 30+ days
Account Detail View
6+1Activity types
One-click AI
03
Revenue Intelligence

Your revenue,
at a glance

A live snapshot of your book's financial health — ARR broken down by tier, status, region, and industry. Renewal windows surfaced by urgency so nothing gets missed heading into a QBR.

ARR distribution by Tier, Status, Region, Industry with bar charts
Renewal windows — 30d / 60d / 90d urgency buckets
Syncs with account filters — filter accounts, revenue updates live
Churn MRR tracked separately at a glance
Works across Trial, Starter, and Growth plans
Revenue Intelligence
3Renewal buckets
4Chart types
04
Pipeline & Onboarding

Manage onboarding
visually

Fully customizable Kanban board — define 3 to 7 stages that match how your team actually works, rename and reorder them anytime. Star priority customers and see every account's Customer Journey timeline.

Custom stages — 3 to 7, your labels, your order, edit anytime
⭐ Starring — flag high-priority customers for instant visibility
Customer Journey timeline — auto-synced record of every stage move
Status-based filtering across all stages simultaneously
Health score on every Kanban card for instant triage
Pipeline & Onboarding
3–7Custom stages
05
MomentumGrowth

Stop reacting.
Start predicting.

Track how every account evolves over time. Biggest Movers surfaces who's drifting silently week-over-week. AI Predictions forecast churn risk, expansion readiness, and win-back potential with plain-English reasoning.

Biggest Movers — top health score gainers and decliners, week-over-week
Churn Risk Forecast — AI probability score per account with reasoning
Expansion Signal — upsell readiness based on trajectory, ARR, and NPS
Win-Back Assessment — recovery analysis for at-risk or churned accounts
Timeline — sparkline charts for Health, ARR, MRR, NPS, Usage over time
Snapshot Now — capture a baseline anytime; auto-captured on every save
Full historical fidelity — trend data is retained in full as your book grows, so long-term insights never degrade
Momentum
3Signals tracked
5Metrics over time
06
PlaybooksGrowth + Trial

Scale best practices
across every CSM

Build structured playbooks that define exactly what success looks like for each account type. Assign with trigger conditions and action steps so your team executes consistently — from onboarding to renewal.

Create playbooks with named action steps and trigger conditions
Velocity triggers — auto-launch a playbook when Health, NPS, or Usage drops by a set number of points over a chosen time window, not just a fixed threshold
Run Playbook — manually launch any playbook on any account, on demand, right from the account modal
Assign any playbook to any account — one click from the account modal
Track playbook progress per account — see which steps are done
Real-time notifications — instant floating alert + notification bell entry, with a notification sound, the moment a playbook triggers or its underlying value changes (e.g. health score drops further)
Smart de-duplication — running a playbook twice on the same account (manually or via trigger) never creates overlapping copies
Admins can permanently delete a mistaken or duplicate playbook run — the action stays in the audit trail even after deletion
Playbooks follow the CSM — reassign an account to a different CSM and every open playbook task moves with them instantly, so nothing gets stranded under the old owner
Snooze a triggered playbook to any date & time, or dismiss it outright
Reuse proven plays across your team — onboarding, QBR, save plays, renewals
Playbooks
Threshold + VelocityTrigger types
Instant + soundLive alerts
07
Success PlansAll Plans

Give every account
a clear path forward

Per-account goals with due dates, owners, and milestones. Success Plans keep CSMs and customers aligned on what 'done' looks like — and give a structured framework for every QBR conversation.

Add goals with descriptions, due dates, and assigned owners
Calendar picker for due dates — no free-text ambiguity
Mark goals complete, in-progress, or at-risk at any time
Success Plan Templates (Growth) — admins define reusable plans with pre-set goals and due-date offsets; any CSM launches a full plan from a template in seconds
Visible from within the account detail view — always in context
Works across Trial, Starter, and Growth plans
Success Plans
3Goal statuses
4Fields per goal
08
Meetings

Every customer meeting,
tied to the right account

Book, edit, or cancel meetings directly against any account — no more meetings floating in a separate calendar app disconnected from the account context.

Book, edit, and cancel meetings in a few clicks
Every meeting synced to a specific account
Visible in the account detail view alongside everything else
Works across Trial, Starter, and Growth plans
Meetings
Synced to account
09
ReportsAll Plans

Insights delivered,
on your schedule.

Build once. Send automatically. Every stakeholder gets the right data at the right time — account-level or portfolio-level, with an AI-generated narrative included.

Build account-level or portfolio-level reports in minutes
Choose focus: Health, Renewal Risk, Expansion, or Churn
AI Summary — auto-generated plain-English narrative included in every report
Schedule weekly, bi-weekly, or monthly delivery
Send to any recipient — CSMs, managers, execs, or customers
Preview & Send manually at any time, independent of schedule
PDF-ready format, no formatting required
Runs automatically — zero manual effort after setup
Reports
4Report focus types
AI Summary
10
AI-Powered Insights

Five AI tools,
one click each

Run AI-powered analysis on your entire portfolio or individual accounts. Every tool has Run, History, and Download — with delta tracking that shows exactly what changed between runs, week-over-week.

Health Reality Check — account health verdict + recommended next action
Risk Verdict — top 3 churn signals + save play per at-risk account
Weekly Portfolio Digest — full book briefing, filterable by CSM, Tier, Region
Red Line — QBR talking points: wins, challenges, expansion, goals (Growth)
Expansion Spotter — upsell opportunity + 2-sentence pitch (Growth)
Trend-aware analysis — every tool factors in how Health, NPS, Usage, ARR, and MRR have moved over the last 30 days, not just a single snapshot
Full-picture context — AI pulls in active Success Plans, in-flight Playbooks, and the CSM's most recent notes for that account, alongside your custom fields, before making a recommendation
AI Delta Tracking — compare runs, see what changed week-over-week
AI-Powered Insights
5AI tools included
4AI providers
11
Account Alerts

Your whole book,
always watched

CSHUBB monitors every account in real time — health scores, renewal proximity, expansion signals, contact gaps. Growth plan CSMs get notified via email and Slack with the account, what triggered it, and a recommended action.

Renewal warning + critical alert (configurable thresholds) — resurfaces periodically while you're inside the window, since the countdown keeps moving
Health score drop below floor or velocity drop in 7 days — fires only when something actually changes, not on a timer
No Contact in 30 Days alert (Growth)
Expansion Opportunity + Onboarding Stall alerts (Growth)
Email, Slack, and in-app browser push notifications (Growth) — three delivery channels, all configurable per CSM
Per-alert-type Slack message templates — customize the exact message sent for each alert type with placeholder-driven templates, custom field support, and live preview before saving
CSM Away — redirect a departing or on-leave CSM's alerts to a teammate's email, then revert when they return (admin-only)
Team Alert Permissions — admins grant individual CSMs (or themselves) custom thresholds instead of everyone using the org default
Outgoing alert webhooks (Admin → Alert Webhooks) — fire automatically on real account alerts, pushed to Zapier, Slack, n8n, or your own endpoint
Any custom field included in outgoing payloads automatically — just toggle Custom Fields on for the endpoint
Payloads are HMAC-signed and cryptographically verifiable, with per-endpoint filters (type/CSM/ARR/health/stage) and automatic retry-on-failure
Account Alerts
11Alert types
LiveMonitoring
12
Native CRM ConnectorsGrowth

Connect your CRM
in one click

Three native CRM integrations auto-configure the endpoint, auth token, and payload format. No API keys. No developer. Paste the generated URL into your CRM's automation and accounts start syncing immediately.

HubSpot — Contacts & Companies via HubSpot Workflows
Zoho CRM — Accounts via Zoho Workflow Rules
Freshworks — Accounts via Freshsales Automation
Salesforce — coming soon
Generic Webhooks — Zapier, Make, n8n, Pipedrive, any HTTP POST
HMAC-SHA256 signing on all connectors (Growth)
HubSpot
Zoho CRM
Freshworks
Salesforcesoon
Native CRM Connectors
3Native CRMs
SoonSalesforce
13
EmailsAll Plans

CS communication,
in context.

Send and track customer emails directly from CSHUBB. Every email is tied to the account it belongs to — so your team always has full communication history without digging through inboxes.

Send emails to accounts without leaving CSHUBB
Full email history visible on every account timeline
Powered by your connected Gmail — no separate inbox to manage
CS communication stays in CS context — no inbox clutter
Emails surface alongside notes, meetings, and health signals in one view
Emails
Gmail
In-context
14
Aruvi — Conversational Portfolio IntelligenceAll Plans

Ask Aruvi anything
about your portfolio.

Aruvi is a full conversational query agent — not just a daily briefing. Ask it anything in plain English: which accounts are at churn risk, who hasn't been contacted in 30 days, which Enterprise renewals are coming up sorted by ARR. It reads your live data across every field and answers instantly.

Natural-language queries across any field — health, ARR, NPS, usage, renewal days, churn risk, tags, custom fields
Arbitrary filter combinations and sorting — "Growth Enterprise accounts with health below 60, sorted by ARR"
Single-account deep dives — full context on any account by name in one question
Meeting lookups and note history — "What happened in the last call with Acme?"
Daily Start My Day briefing — prioritized mission list with risks and recommended actions
Configurable briefing frequency — set how often the daily overlay appears
Available in light and dark theme · Zero setup — reads your live workspace data automatically
Aruvi — Conversational Portfolio Intelligence
AIQuery agent
Plain English
15
Stakeholder IntelligenceAll Plans

Know every contact,
before they go silent.

Track named stakeholders per account with role context — Champion, Economic Buyer, Exec Sponsor, Technical, Security. CSHUBB flags contacts that haven't been touched in 30+ days and feeds that signal directly into Alerts and Momentum.

Named stakeholder contacts per account with structured roles
Roles: Champion, Economic Buyer, Exec Sponsor, Technical Contact, Security
Freshness tracking — flags any key contact silent for 30+ days
Feeds directly into the Stakeholder Change / Silent Key Contact alert type
Momentum picks up stakeholder engagement signals as part of trajectory prediction
CSV import for stakeholders — bulk-load your contact lists with a dedicated template
Multiple contacts per account, each with their own role and touchpoint history
Stakeholder Intelligence
5Roles
30dFreshness
16
Blueprint WizardAll Plans

Your full CS setup,
in minutes.

Pick your industry and CSHUBB pre-configures your entire workspace — pipeline stages, playbook templates, success plan structure, health score weights, and alert thresholds. Start with a working system, not a blank slate.

Supported: B2B SaaS, HR Tech, Healthcare, Agency, Enterprise, FinTech
Custom — build your own configuration from scratch
Industry-matched lifecycle stages (e.g. Trial → Onboarding → Adoption → Renewal for SaaS)
Pre-set health score weights per vertical
Pre-loaded playbook templates matching your CS motion
Fully customizable — change any stage, weight, or template after setup
Re-run the wizard at any time from Admin → Operating Blueprint
Blueprint Wizard
6+Industries
< 5mSetup time
17
InsightsAll Plans

Every metric, every module,
one view.

Insights pulls live data from across your entire workspace — ARR, health, renewals, playbooks, NPS, usage — and surfaces it as a single portfolio analytics dashboard. KPI strip, charts, leaderboard, top-N tables. No exports, no stitching data together.

KPI strip: Total ARR, NRR, ARR at Risk, Avg Health, Expansion, Renewals ≤30d, Active Playbooks, Avg NPS
Revenue: ARR by Tier and Status (donut charts), Top N accounts by ARR, expansion opportunities
Health & Usage: distribution bands, highest churn risk, top and bottom N by score
Renewals: pipeline bands (≤30d / 31–60d / 61–90d), overdue alerts, next N renewals table
Playbooks: active runs, completion rate, top templates, most active accounts
CSM Leaderboard: accounts, ARR, avg health, NRR, at-risk, and active runs per CSM
Org View / CSM View toggle — admins can drill into any individual CSM's portfolio
Every account row is clickable and opens the full account CRM view
Insights
8KPI tiles
Live data

Bring your own AI provider

CSHUBB doesn't lock you in. Choose from four providers — including fully local inference with LM Studio for maximum data sovereignty.

Groq · Default
Anthropic Claude
Google Gemini
LM Studio · Local LLM
Groq · Default
Anthropic Claude
Google Gemini
LM Studio · Local LLM
Groq active
AI Settings
Groq is the default — fast, free, no setup needed
🔑 API Key Policy Admin only — controls how AI keys work for your org
Org-wide key
Admin sets one API key used by all members. Users cannot change provider or keys.
Individual keys
Each user brings their own API key. Users manage their own provider settings.
✓ Locked: Org-wide key — all users share the admin-configured key
GroqDefault · Free · Fast
Runs Llama 3.1 8B at 500+ tokens/sec — get free key at console.groq.com
API Key
••••••••••••••••••••••••••••••••••••••••
✓ Key saved
✓ Active
API keys stay in your browser · CSHUBB servers never see them

API keys stay in your browser · CSHUBB servers never see them

Designed for trust.

Security and privacy baked into every layer from day one.

🔒

Private by Design.

Invite-only workspaces with full tenant isolation. Row-Level Security enforced at the database engine level — architecturally impossible for another org's queries to reach your data.

Supabase RLSInvite CodesOrg Isolation

Go live in minutes.

Skip months of onboarding. Import your CSV and start managing accounts in under 30 minutes. No implementation consultants, no professional services, no 6-week kickoff.

CSV Import30-min SetupNo Consultants
🤖

AI on Your Terms.

Choose Claude, Gemini, Groq, or local LLMs. No vendor lock-in. Your keys stay in your browser — we never see them. With LM Studio, zero data leaves your machine.

4 ProvidersLocal LLMZero Lock-in

Start managing renewals,
health scores & AI insights today.

15-day free trial · Every module unlocked · No credit card

Invite-only · Built in India 🇮🇳