Know which accounts need you. Know why. Know what to do next.
The renewal you lose next quarter is already in your spreadsheet, your Notion table or your stretched CRM. CSHUBB shows you which one, and why, while there is still time to act. Live in under an hour.
Every churned account warned you first. Nobody was watching.
The signals are rarely missing. They are scattered across tabs, so no one sees them together until the customer has already decided.
You hear about churn when the customer does.
Usage slipped, tickets climbed, the champion went quiet. Each signal sat in a different tool, so nobody connected them before the cancellation email.
Your best people are doing data entry.
Updating sheets, pasting summaries, hunting for last month's context. The hours meant for customers go to copying information between tools.
Leadership is reviewing last month's truth.
No live view of which accounts are at risk, who owns the save, and what has actually been done. Decisions get made on a deck that was stale before it was sent.
Different tools, same problem: no one sees the signals together until the customer has already decided. Bring it in as a CSV and start in about an hour.
No process. No automation. No tools. Your spreadsheet is the starting line.
You do not need a seven figure suite or a platform admin. You need the sheet you already keep to start working for you. Bring it as a CSV.
No admin to hire.
No consultants and no platform owner. A CSM can set it up between calls.
No process to design first.
Industry presets give you working scoring, pipeline and playbooks to adjust, not a blank page to fear.
No new routine to force.
Same accounts, same data. It simply stops living in a sheet that only one person trusts.
How well does your CS process actually run?
Do not know how well your system is set up? Get it assessed for free. A quick, honest look at how customer success runs in your team today. Four areas, your own answers, and practical advice either way.
If you can export a CSV, you can start today.
Four steps, nothing to install, no one to schedule. Start from a spreadsheet, then connect your CRM so your accounts stay current.
Import your sheet
Upload your accounts. Fields map into the workspace for you.
About 10 minPick your industry
Blueprint loads scoring, pipeline stages and alerts that fit how you sell and renew.
About 5 minReview and adjust
Check the rules, change what does not fit. You stay in control of every number.
About 30 minInvite your team
Add CSMs by invite code. Connect HubSpot, Zoho CRM or Freshworks so accounts stay in sync, and use webhooks for any other tool.
Any time
Building means owning another product. Buying a suite means owning its implementation.
AI made it easy to prototype an internal CS tool. It did not make it easy to run one. CSHUBB is the third path: a finished platform you configure in an hour and extend with your own AI.
Three things that move the number.
Spot the account that is slipping, weeks before it leaves.
Configurable health scoring and 11 alert types put the one account that needs you today at the top of the list. CS Impact links renewals and expansions to the work behind them, and you can build, share and default your own dashboards.
Every account gets your best CSM's playbook.
Playbooks, success plans and AI drafted next actions turn one person's instinct into a process the whole team repeats. Every stage move records a comment and the fields you choose.
Ask your portfolio a question. Get an answer, not a report.
Aruvi opens in a docked panel with a daily brief and a chat. It asks before it changes anything and can undo. Bring your own key, and use it inside Claude too.
Protect the renewal. Find the expansion.
Net revenue retention (NRR) moves in both directions. CSHUBB shows you which accounts are slipping, and which healthy ones have room to grow.
See the risk early
Health scores, 11 alert types and renewal dates show which accounts are slipping while there is still time to act.
Spot the expansion
Expansion Spotter flags healthy accounts with room to grow and drafts a short upsell pitch for you. The Expansion ARR tile keeps that opportunity in view. Growth plan.
Show what CS influenced
CS Impact shows the renewal and expansion revenue your team helped win, per CSM and per account. It shows influence, not proof of cause.
Your customer data stays yours.
Security lives in the database and the sign-in flow. It is not a layer added on top later. That is why one customer's data cannot reach another, even if the app has a bug.
- Walls inside the database. Isolation is enforced by Postgres itself, not by app code.
- Your AI keys stay in your browser by default. CSHUBB servers never see them.
- Claude can read, never write. Access is read-only and switched by your admin.
Row-Level Security
Every org's data is walled off inside the database. A query from one workspace cannot read another, whatever the app does.
Invite-only workspaces
People join by invite code. Admins decide who sees what, including who can use AI.
Your keys, your model
By default, AI keys stay in your browser. Choose Claude, Gemini, Groq or a local model. With a local model, nothing leaves your machine. Hosted AI is available on request.
Read-only, admin controlled
The MCP server lets Claude read your CS data so you can ask questions. It cannot change anything.
Hosted on AWS, Singapore by default
Built on Supabase Postgres with the app served from the edge. A dedicated EU data residency option is available on request, so ask before you sign.
Built for large books
Paginated account views and indexed queries keep thousands of accounts responsive.
CSHUBB is a customer success platform for lean CS teams.
CSHUBB scores every account, runs the playbook, drafts the next step and records what it led to. It goes live from a spreadsheet in about an hour, works alongside your CRM, and keeps your customer data yours. See the features or read why teams switch from spreadsheets.
CSHUBB Is User-Friendly and Easy to Get Started With
Validated G2 reviewer in Computer Software, small business. An early adopter review.
Your customers are giving you signals right now.
The only thing it costs to find out which ones is an hour.
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